Shipping, delivery timelines, and returns
We aim to get your Lash Book and essentials to you quickly and safely. Below is everything you need to know about shipping methods, estimated delivery, and our returns policy.
Shipping Methods & Timing
We ship via trusted carriers. Typical fulfillment time is 1–3 business days from order confirmation. Delivery time depends on the shipping method you choose at checkout:
- Standard (Ground) — 3–7 business days after fulfillment
- Expedited — 2–3 business days after fulfillment
- Overnight — 1 business day after fulfillment (placed before carrier cutoff)
Once your order ships, you’ll receive a tracking number by email so you can follow its progress.
International Shipping
We ship internationally to many countries. International orders may be subject to customs duties, import taxes, and fees charged by the destination country. These charges are the responsibility of the receiver. Delivery windows vary by destination — please allow additional time for customs processing.
Returns & Exchanges
If you are not satisfied with your purchase, we accept returns of unopened, unused items within 30 days of delivery. To start a return, contact support with your order number and reason for return.
Items must be in original condition and packaging. Personalized or opened hygiene-sensitive items (e.g., some adhesives) may not be eligible for return unless defective.
Refunds are issued to the original payment method after we receive and inspect the returned items. Shipping charges are non-refundable unless the return is due to a mistake on our part.
If you need a different size or product, we’ll help process an exchange where available. Contact support to confirm stock before shipping your return.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please email contact-us@blink-studio.shop within 7 days of delivery with photos and your order number. We’ll triage the issue and arrange a replacement or refund as appropriate.
